Less Support.
More Revenue.

Cut Support Costs, Boost CX and Revenue By Automating Your Support Work

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SOC 2 certified
Parnas is SOC 2 certified

Why Parnas

Immediate Value

Easily configure Parnas to meet your unique needs and start experiencing real value on the very same day

Ecommerce Focus

With a 100% Ecommerce focus, Parnas provides end-to-end resolutions according to your policies.

Affordable Costs

Pay a fair price for genuine value, not for underutilized licenses or basic usage.

Classify and Enrich Tickets

  • Intelligent Ticket Classification

    Our AI engine accurately classifies all tickets, covering over 50 Ecommerce categories like delivery tracking, order cancellation, and refund requests.

  • Automatic Data Enrichment

    Class and confidence values are seamlessly added to your ticket fields and notes for better tracking and decision-making.

  • Customizable Ticket Actions

    Define specific actions for each classified ticket, whether it's resolving tickets with AI, assisting agents, or does no action.
Classify and Enrich Tickets

Resolve and Assist with AI

  • Various Knowledge Sources

    Utilize your macros, Knowledge base articles, and relevant past tickets to enhance the accuracy of AI resolutions and assists.

  • Flexible AI-to-Agents Escalations

    Define specific rules for escalating tickets to your agents, ensuring timely and accurate switch to human assistance.

  • Advanced Shopify Actions

    Easily automate routine tasks like order changes, delivery tracking or refunds with our Shopify integration.
Resolve and Assist with AI

Boost CX and Revenue

  • Smart Customer Scoring

    Deploy RFM segments and Churn predictions to handle each customer with best nurture and retention techniques.

  • Customer Profiles Enrichment

    Extract important CX facts and sync them to customer profiles in Shopify for improving your marketing and sales campaigns.

  • CX Analytics Out-of-the-Box

    Blend data from Shopify and Zendesk to analyze CX patterns and trends per customer segments.
Boost CX and Revenue

How It Works

Watch our video to see how Parnas seamlessly automates customer support on Zendesk, significantly improving efficiency and response times.
How It Works

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10+ Years

Experience
Parnas is developed by people with 10+ years of experience in the customer support domain.

200+

Projects
Over 200 companies improved their customer support with our team.

60%

Boost
Using Parnas allows for a 60% reduction in ticket workload for your CX team.

Our Team

At Pythia AI, we specialize in automating customer support for Zendesk using advanced AI technology. With 10+ years of experience in the industry, we have developed a outstanding CX automation solution. Our productivity apps are loved by different big and small brands across the world.

By integrating seamlessly with Zendesk, Parnas ensures that businesses can improve their support operations efficiently, achieving up to a 60% reduction in response time.