Safe and Accurate AI for your Zendesk

Assist your agents and automate simple work with granular control and high accuracy

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SOC 2 certified
Parnas is SOC 2 certified

Why Parnas

Beyond Chatbots

Parnas excels in handling complex tickets in non-chat channels like email or web tickets.

Humans First

Assist your agents first and automate routines to make your CX teammates superagents.

No AI Magic

AI is not magic anymore: pay a fair price for real value, not for licenses or under-resolutions.

Classify and Enrich

  • Intelligent Triage

    Beat sneaky SPAM, merge ticket duplicates, clone or split complex cases

  • Flexible Classification

    Start with pre-built domain-specific classes and expand with custom classes

  • CX-driven Enrichment

    Enrich tickets with classes, sentiment, and entities to analyze support drivers
Classify and Enrich

Assist and Resolve

  • Knowledge Management

    Use your macros, articles, tickets, and custom files to teach AI how to assist or resolve tickets.

  • Timely Escalations

    Define specific rules for escalating tickets to your agents, ensuring timely and accurate switch to human assistance.

  • 3rd Party Actions

    Easily automate routine tasks in Shopify (like order changes, delivery tracking or refunds) and other systems.
Assist and Resolve

Evaluate and Improve

  • Easy Testing

    Test Parnas before launching automation live - right on the category setup page.

  • Robust Evaluations

    Test Parnas inside single ticket categories or on scale using your "golden standard" datasets.

  • Usage Reporting

    Analyze automation category performance with CSAT, Escalation Rate and more.
Evaluate and Improve

What Our Clients Say

“At Qualia, our mission is grounded in complex systems science and a commitment to providing best-in-class well-being products backed by rigorous research. Parnas allows us to extend that same level of precision and care to our customer support by delivering fast, accurate, and highly tailored responses to complex questions — without always requiring a human touch. It has meaningfully boosted our internal efficiency while helping us build deeper trust, satisfaction, and loyalty with our customers.”
Bailey Fredricks
Bailey Fredricks
Customer Support Product Manager at Qualia Life Sciences
“Pythia & Parnas have been a great addition to our Zendesk setup. The tools make handling tickets much smoother, and the support from Andrei has been outstanding; he’s very skilled and always helpful. Highly recommend!”
GLAS
GLAS
GLAS Eyewear offers stylish, handcrafted reading and blue-light glasses

Our Process

A proven implementation approach to ensure your success with Parnas
Alignment
Align on value, process, requirements, and stakeholders to ensure a successful implementation.
Exploration
Define top use cases, their automation scope, and model ROI of Parnas for your business.
Evaluation
Collect test cases, perform tests, and iterate until quality targets are achieved.
Trial
Start assisting agents and replying to customers in your support platform while collecting QA data.

Any Questions?

How does Parnas handle sensitive customer data?
Parnas employs enterprise-grade encryption and follows strict data protection protocols. We maintain SOC 2 compliance for maximum security.
What sets Parnas's AI apart from other solutions?
Unlike generic AI solutions, Parnas excells at handling complex tickets from non-chat channels. We focus on accuracy over automation, with granular controls and domain-specific intelligence.
How quickly can we implement Parnas?
You can start assisting your agents across different ticket categories the same day. The full implementation typically takes 2-3 weeks. Our team provides dedicated support throughout the setup process to ensure a smooth transition.
Can Parnas integrate with our existing Shopify workflows?
Yes, Parnas seamlessly integrates with Shopify's admin and storefront APIs. This allows for automated order management, customer profile updates, and inventory-related support tasks.
How does the Parnas billing work?
The billing includes 3 items: Classify (ticket classifiaction and enrichment), Assist (providing reply drafts as internal notes) or Reply (provide public reply to customer). Contact us to get specific pricing details.

Start building your superCX

Improve your CX without scaling headcount. Explore what Parnas can do for you.
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